Our return policy

The products can be returned within 14 days after they have been received if the products have any problem.

    *Please contact our customer service first if you want to return an item. Return without prior discussion and authorization will not be accepted and the buyer is responsible for the return costs.

    Return Process


    1. Email our customer service through service@beautyelly.com. Describe your problem with SKU number and your order number. Our customer service will confirm it and give you the best solution.
    2. Choose your solution and pack your package.
    3. Ship your product back and provide return tracking number.
    4. Customer service confirms the returned items and apply refund.

    Return Policy conditions

    1. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories
    2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
    3. Items with non-returnable marks and free gifts cannot be returned.
    4. Partial goods of a complete sets cannot be returned.
    5. We do not accept returned items that have been sent back without proper returns requests.
    6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
    7. Please double-check your returns before shipping them out. We are not responsible for the return of products that is not bought from our store.
    8. Please include the following information in the return package :
    1) Order number and product SKU of the item(s) you want to return.
    2) Reasons for return.
    1. Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

    *The original shipping fee and Shipping Guarantee are non-refundable.

    Return Address

    Please contact our Customer Service if you wish to return any items. You will receive a response as soon as possible.

    *Please do not send your return to the address on your original package. That is not our return address and will affect the processing of your return.

    When we refund for the return

    1. Once your returned item has been received, and it complies with our returns policy conditions, we will issue a refund to you through the payment method used at the time of purchase.
    2. Please allow 2-3 weeks from the time you mail your return for it to be processed
    3. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

     Contact us

    If you have a unique situation that is not covered in the policy above, please contact us at: service@beautyelly.com